Sterling Claims Managment
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Our Services


Sterling Claims Management offers an A-Z solution to exceed any lender’s or servicer’s hazard claims needs.
  
With a combined 100+ years of management expertise in this field, Sterling Claims Management, a certified woman owned and operated company, was established to be a more nimble and innovative approach to the business.  We will provide and guarantee the highest level hazard claims management and customer service to the mortgagee in the following categories:
  • Maximum Recoveries 
    • We work to ensure our clients’ financial interests are fully realized.
  • Timelines
    • Processing timelines and milestone tracking is performed via Sterling’s fully customized, state of the art, 24/7 web based system.
  • Scorecard
    • Performance transparency via scorecards customized to client specifications and SLAs.
  • SLA Adherence
    • Self-reporting monthly metrics to measure alignment with service level expectations.
  • Licensing and Compliance
    • In most states, and the District of Columbia, public insurance adjusters are required to be licensed in order to process hazard insurance claims on behalf of an insured.  Sterling offers a fully licensed and compliant model over all license ​required jurisdictions.
  • Quality Assurance
    • Sterling has a dedicated quality assurance department responsible for ensuring our clients’ interests are entirely satisfied. Whether disputing wrongly denied claims, or filing supplemental claims, we’ve got you covered!
  • Security
    • Industry standard security, infrastructure and compliance.
  • Reports
    • ​Fully customized reports based on clients’ needs and specifications.
  • Policies and Procedures
    • ​Our policies and procedures are specifically tailored to our clients’ requirements and workflows.
  • Client Visibility
    • Transparent, client facing system access.
  • Policy and Coverage Expertise
    • ​·Professional policy and coverage review to assure client has the broadest and most comprehensive coverage available and needed to align with their portfolio.

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​Why outsource your claims to Sterling?


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​Tenure and Experience

​Averaging 12 + years operational tenure and a combined 100+ years management expertise specifically dedicated to the mortgagee hazard claims space, we have the experience and track record to succeed on your behalf.​
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Quality Reputation

What sets Sterling Claims Management apart from the competition is our commitment to provide these services in one convenient solution that has a proven track record in client retention and results. We have several industry references that we will gladly provide.
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Property Preservation Vendors

Sterling maintains a strategic working relationship with property preservation companies, providing additional technological leverage and streamlining processes to adhere to FHA and conventional hazard claims timelines.
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Aligned Fee Structure

 We offer a contingency fee model, as well as a flat fee model, so that we are aligned with the interests of you and your investors.
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Licensed Public Adjusters

We provide a fully licensed and compliant solution to servicers, lenders and GSEs.
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SLAs

We pride ourselves on exceeding scorecard expectations and timelines while maximizing recoveries.
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System Platform

Our state of the art, 24/7, web based system is fully customized to handle all stages of the claim process through resolution.

See Some Examples

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  • Home
  • What We Do
  • Our Services
    • Ancillary Services
  • About Us
  • Contact Us
  • Careers