Our Services

Sterling Claims Management offers an A-Z solution to exceed any lender’s or servicer’s hazard claims needs.
  
With a combined 100+ years of management expertise in this field, Sterling Claims Management, a certified woman owned and operated company, was established to be a more nimble and innovative approach to the business.  We will provide and guarantee the highest level hazard claims management and customer service to the mortgagee in the following categories:
  • Maximum Recoveries 
    • We work to ensure our clients’ financial interests are fully realized.
  • Timelines
    • Processing timelines and milestone tracking is performed via Sterling’s fully customized, state of the art, 24/7 web based system.
  • Scorecard
    • Performance transparency via scorecards customized to client specifications and SLAs.
  • SLA Adherence
    • Self-reporting monthly metrics to measure alignment with service level expectations.
  • Licensing and Compliance
    • In most states, and the District of Columbia, public insurance adjusters are required to be licensed in order to process hazard insurance claims on behalf of an insured.  Sterling offers a fully licensed and compliant model over all license ​required jurisdictions.
  • Quality Assurance
    • Sterling has a dedicated quality assurance department responsible for ensuring our clients’ interests are entirely satisfied. Whether disputing wrongly denied claims, or filing supplemental claims, we’ve got you covered!
  • Security
    • Industry standard security, infrastructure and compliance.
  • Reports
    • ​Fully customized reports based on clients’ needs and specifications.
  • Policies and Procedures
    • ​Our policies and procedures are specifically tailored to our clients’ requirements and workflows.
  • Client Visibility
    • Transparent, client facing system access.
  • Policy and Coverage Expertise
    • ​·Professional policy and coverage review to assure client has the broadest and most comprehensive coverage available and needed to align with their portfolio.

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​Why outsource your claims to Sterling?

​Tenure and Experience
​Averaging 12 + years operational tenure and a combined 100+ years management expertise specifically dedicated to the mortgagee hazard claims space, we have the experience and track record to succeed on your behalf.​

Quality Reputation
What sets Sterling Claims Management apart from the competition is our commitment to provide these services in one convenient solution that has a proven track record in client retention and results. We have several industry references that we will gladly provide.

Property Preservation Vendors
Sterling maintains a strategic working relationship with property preservation companies, providing additional technological leverage and streamlining processes to adhere to FHA and conventional hazard claims timelines.
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Aligned Fee Structure
 We offer a contingency fee model, as well as a flat fee model, so that we are aligned with the interests of you and your investors.

Licensed Public Adjusters
We provide a fully licensed and compliant solution to servicers, lenders and GSEs.

SLAs
We pride ourselves on exceeding scorecard expectations and timelines while maximizing recoveries.

System Platform
Our state of the art, 24/7, web based system is fully customized to handle all stages of the claim process through resolution.

See Some Examples